Apolonio "Apple" E. Muñoz III, BGS, CPS, FPS

• Responsible to assisting students with the Admission Process into the university, working with various depts on campus and institutions throughout the state to aid students in completing applications, submitting required and supporting documentation, processing and verifying data entered into university systems, concentrating on First Year (Freshman) Students. Answered inquires via email and phone regarding admission status, assisted recruiters in outreach providing Admissions support at recruitment events throughout South Texas. 
• Oversaw federal work-study students assigned to the dept, responsible for the new-hire paperwork and training of incoming student workers. Oversaw scheduling & payroll of approx. 16 student workers. 
• Assisted Associate Director with administrative support as needed to fulfill compliance monitoring of data integrity and coordinating new-hire process for incoming dept staff and student workers.

• Provided world-class service to clients, such as exceptional remote customer service according to set quality guidelines.
• Maintain strict confidentiality protocols in a Work-From-Home environment, exceeding established guidelines and established regulations.
• Exceed client mandated KPI's (Key Performance Indicators), ensuring consistent performance based on a continuous improvement model.
• Maintain constant feedback with internal management and client to address any and all areas of improvement to the workflow and customer experience. 

• Appointed in September 2017 to represent Service Planning Area (SPA) 7 of LA County, as well as the Veteran and LGBT Communities throughout the County.
• Advised the City and County of Los Angeles on current and new homeless initiatives, as well as homeless program development, such as initiatives and programs created and/or impacted by Measure H and Prop HHH in the Los Angeles Continuum of Care.
• In 2018, Advised the City of LA in restructuring and revising the City?s Comprehensive Homeless Strategies to current funding streams and the needs of the community.
• Advised and was featured in LAHSA?s new Domestic Violence (DV) Training Video that is being used by all LAHSA-Funded service providers.
• Conducted Community Outreach, attending Job Fairs & Veteran Resource Fairs, providing information on agency's services & programs.

• Appointed in December 2019 to provide first-hand expertise on homelessness in the Los Angeles region, addressing concerns and community recommendations to the government entities responsible for the annual homeless count that is mandated by HUD and serves as a funding precursor throughout the region. 

• Managed all community outreach efforts throughout the Greater LA Region, Supervising staff and volunteers during outreach activities, such as event appearances, group presentations on benefits and resources, as well as tabling stand downs, job and resource fairs, veteran expos, etc.
• Expanded the organization?s Community Outreach, attending Job Fairs & Veteran Resource Fairs, providing information on agency's services & programs.
• Assisted with the organization's social media accounts and websites, ensuring that content was always current, and engaging.
• Assisted with the screening and hiring of the organization?s Women Veterans Outreach Coordinator. Once the candidate was selected assisted with the new hire?s training and on-boarding.
• Trained the Organization?s Staff on Veteran Suicide Awareness & Prevention.
• Advised Board and Senior Management on evolving homeless initiatives throughout Southern California.
• Liaised with public, partner organizations, stakeholders and with various agencies & committees that impacted the Veterans of the Greater LA Region. (i.e. Southern California Veteran Employment Committee, Greater LA Veterans Collaborative, 211 LA County Veteran Advisory Council, and San Gabriel Valley Veteran Employment Committee.)
• Assisted Veterans with Crisis Intervention (housing, employment, suicide prevention, etc.).

• Licensed Associate contracted with American Family Life Assurance Company (Aflac) & Continental American Insurance Company (CAIC/Aflac Group), in the States of California and Texas.
• Provided options to small-business owners with supplemental insurance solutions for their employees; ultimately increasing productivity, moral, and retention of qualified employees.
• Assisted employees with reviewing current benefits and advising on available benefits based on individual need and current income level.

• Oversaw & Managed the Detainee Work Program, consisting of over 100 Detainee Workers (Trustees), responsible for the recruitment, intake/processing of new Trustees, the daily general program supervision, record-keeping/processing pay for the days/hours worked, as well as counseling work performance.
• Provided Case Management services to a culturally diverse Detainee Population of 650+, assisting with planning for life after their release.
• Assisted Classification Dept. with the proper housing classification of the Detainee Population, based on current and previous charges.

• Managed all community outreach efforts throughout the Greater LA Region, Supervising staff and volunteers during outreach activities, such as event appearances, group presentations on benefits and resources, as well as tabling stand downs, job and resource fairs, veteran expos, etc.
• Expanded the organization's Community Outreach, attending Job Fairs & Veteran Resource Fairs, providing information on agency's services & programs.
• Assisted with the organization's social media accounts and websites, ensuring that content was always current, and engaging.
• Advised Board and Senior Management on evolving homeless initiatives throughout Southern California.
• Liaised with public, partner organizations, stakeholders and with various agencies & committees that impacted the Veterans of the Greater LA Region. (i.e. Southern California Veteran Employment Committee, Greater LA Veterans Collaborative, 211 LA County Veteran Advisory Council, and San Gabriel Valley Veteran Employment Committee.)
• Assisted Veterans with Crisis Intervention (housing, employment, suicide prevention, etc.). 

• Oversaw data quality and Monitored 12 Veteran Housing & Employment programs in Los Angeles & Orange Counties.
• Collaborated with the Evaluations Dept. with monitoring assigned Programs? Grant Compliance.
• Conducted Quarterly Internal Audits of Participant?s files, comparing findings to the various databases such as ServicePoint, HMIS-Clarity, and CPRS (VA).
• Submitted reports to Senior and Program Management with recommendations on how to improve quality of service and record keeping in accordance to the various grants, and agency standards.
• Collaborated with all management levels, Evaluation Dept., and other internal agency staff, as well as funder liaison?s to create, strategize and implement Quality Control Processes and Protocol to improve quality of service to the agency?s clients/participants.

• Appointed in September 2017 to represent Service Planning Area (SPA) 7 of LA County, as well as the Veteran and LGBT Communities throughout the County.
• Advised the City and County of Los Angeles on current and new homeless initiatives, as well as homeless program development, such as initiatives and programs created and/or impacted by Measure H and Prop HHH in the Los Angeles Continuum of Care.
• In 2018, Advised the City of LA in restructuring and revising the City?s Comprehensive Homeless Strategies to current funding streams and the needs of the community.
• Advised and was featured in LAHSA?s new Domestic Violence (DV) Training Video that is being used by all LAHSA-Funded service providers.
• Conducted Community Outreach, attending Job Fairs & Veteran Resource Fairs, providing information on agency's services & programs.

• Appointed in December 2019 to provide first-hand expertise on homelessness in the Los Angeles region, addressing concerns and community recommendations to the government entities responsible for the annual homeless count that is mandated by HUD and serves as a funding precursor throughout the region. 

• Oversaw the intake process for all new program participants, entering data into centralized databases.
• Conducted needs assessments (VI-SDAPT) of new program participants.
• Crafted promotional materials and other informative data and provided it to the Marketing Team to be released on social media, websites and print media in an effort to educate the public.
• Created and managed internal participant database for the program, collecting data from nearly 30 clinical staff, and providing updates on case status & changes to Program Management.
• Assisted Clinical Staff with regular housing visits with program participants, case management and crisis intervention.
• Provided safe and reliable transportation to participants, so that they could attend support meetings, doctor appointments, housing searches, etc.
• Explained available housing, employment, domestic violence, education & substance abuse treatment resources to participants.
• Conducted Community Outreach, attending Job Fairs & Veteran Resource Fairs, providing information on agency's services & programs.  

• Managed all community outreach efforts throughout the Greater LA Region, Supervising staff and volunteers during outreach activities, such as event appearances, group presentations on benefits and resources, as well as tabling stand downs, job and resource fairs, veteran expos, etc.
• Expanded the organization?s Community Outreach, attending Job Fairs & Veteran Resource Fairs, providing information on agency's services & programs. 
• Liaised with public, partner organizations, stakeholders and with various agencies & committees that impacted the Veterans of the Greater LA Region. (i.e. Southern California Veteran Employment Committee, Greater LA Veterans Collaborative, 211 LA County Veteran Advisory Council, and San Gabriel Valley Veteran Employment Committee.)
• Assisted Veterans with Crisis Intervention (housing, employment, suicide prevention, etc.). 

• Managed a caseload of 50-75 participants, assisting with locating temporary & permanent housing, employment and access to benefits & resources.
• Maintained a 90% placement rate of assigned participants.
• Coordinated with outside agencies to facilities the best care for program participants.
• Conducted Community Outreach, attending Job Fairs & Veteran Resource Fairs, providing information on agency's services & programs.

• Managed a caseload of 50-75 participants, assisting with locating temporary & permanent housing, employment and access to benefits & resources.
• Maintained a 90% placement rate of assigned participants.
• Coordinated with outside agencies to facilities the best care for program participants.
• Conducted Community Outreach, attending Job Fairs & Veteran Resource Fairs, providing information on agency's services & programs.

• Responsible for all the Post's accounting and bookkeeping, filing State and Federal reports for taxes and fundraising. 
• Provided monthly financial reports on cash flow to the executive board and membership, making recommendations on fundraising activities and expense cuts as needed. 
• Oversaw settlement of obligations such as contracts with vendors, government agencies, and utilities. 
• Managed Post’s website and social media accounts, advertising upcoming events and initiatives for local Veterans. 
• Kept minutes of Board and Membership Meetings. 
• Responsible for maintaining all correspondence from upper levels of the Organization and community members, disseminating information to the Post Members. 
• Advised Post Commander (Board President) on matters related to the Post Finances and community initiatives. 

• Assisted The Los Angeles Leather Coalition (LALC) with general oversight and advisement of finances, operations for an organization that produces the 2nd largest leather gathering in the country, Los Angeles Leather Pride Week. 
• Responsible for bringing the community together and provide a voice for those that identified as being on the fringes of the community and exploring alternative funding sources. LALC is a non-profit 501(c)4 organization which facilitates communications and mutual understanding among different segments of the leather-affiliated community, as well as promotes unity through cooperative endeavors that offer entertainment, education, social interaction, and community service. LALC will be supportive of its constituents? events and activities and will work to increase mutual participation in and cooperation among the community.

Appointed by the California Secretary of Veteran, Vito D. Imbasciani to represent LGBT Veterans, their views, problems, and unique skills at the State-Level with other Leaders in the Veterans community. The Forum meets at least twice a year to discuss the unique challenges faced by California's Veterans, and strategize innovative solutions to remove barriers to resources and benefits. 

Responsible for the rebranding and creation of web & social media presence for AVER National (http://www.aver.us), coordinated with Board Members, other local Chapters, and Membership that the message that was given to the community was one that the organization was passionate about and in accordance to SOPs, Bylaws, Mission, etc. Responsible for the minutes of the National Board Meetings, filing and archiving Chapter and Regional documents, as well as being responsible for the internal and external communications on behalf of the National Executive Board.

The Committee of LGBT Veterans is tasked with investigating the many different issues specifically affecting California LGBT Veterans and suggesting to the Caucus the different ways to get involved while giving these issues a voice. As Chair, I am responsible for the formation of the committee, the design and implantation of the Committee?s Strategic Plan and the Launch of the Caucus?s involvement in a strategic effort, called Operation: Return to Valor, to upgrade and reissue the discharges of Veterans discharged under Don?t Ask Don?t Tell, by working with advocacy groups and Politicians from all over the State of California. [http://www.cdpvetcaucus.org]

Assist the Chair and Board with policy decisions, bylaws revisions, program design and performance. Served as Acting Chair from June to Dec of term.

Responsible for the design and maintenance of the National Membership database, processing of membership dues and applications, and the designing and implementing National recruitment strategies over social media outlets.

Responsible for handling the fiscal responsibilities of the Committee.

Acted as local POC and liaison between the National Board during the formation and reactivation of the local Greater Los Angeles Chapter. Served on the LA Chapter Board of Directors as the Chapter President, as well as the National Board of Directors as the National Secretary/Membership Chair. Responsible for the GLA Chapter's formation and direction as it became a fully recognized Veteran Service Organization in the local community. Responsible for the creation of web & social media presence for AVER-GLA .

Designed and maintained the Committee's internet presence (http://www.sgvvec.org) and the committee.s social media/on-line accounts (Facebook, Twitter, LinkedIn, Google+, and Google Apps) to drive further participation in the community

Assisted with design and implementation of an effective hiring model geared to employ recently released Veterans with possible PTSD, and TBI where their service-related disability would not be a barrier to employment.

The mission of the LA Sisters of Perpetual Indulgence is to provide education, outreach, and community service to local charities in/and around Southern California, their fund raising income is put to work within the local community and nearly 95% of all monies raised goes directly into the hands of the many charities they service and support.

In February 2019, was granted Emeritus Sister status, "On Mission" in the Texas Riviera (Coastal Bend).

The Committee is a partnership of Community Organizations, Employers, and the State of CA EDD Offices throughout the San Gabriel Valley to promote Veteran employment.